Refund policy

If you received the wrong or defective items, please email us to discuss this further.

Here's how to easily return your order in three steps:

  1. Request return information via the email below. Provide your order number, email address, and the reason for the return.
  2. Fill in the return form we provide and include it with your package.
  3. Return your order to the address provided.
  4. Receive the purchase amount in your bank account. Once we receive and inspect the package, we'll ensure the purchase amount is refunded to your bank account within five business days.

If you are not satisfied with the items you received, you can return them to us within 30 days of receipt, provided they are in their original and saleable condition. For hygiene reasons, hygiene products, such as lingerie and bikinis, cannot be returned once the packaging has been opened.

We work with an international supplier, so your order may need to be sent to multiple return addresses depending on the product and its origin. Therefore, always check the return instructions in your confirmation email.

Returns Policy and Guidelines:

  • All returned items must be unused and in their original condition.

  • We are not responsible for return shipping costs.

  • Please ensure that all returned items are properly packaged to ensure they are not damaged during transit.

  • Please ensure all return packages are sent using a trackable and insured service, as we cannot be held responsible for items damaged or lost during return transit.

  • Please ensure the return form is approved – without approval your return may not be processed.

  • If the package could not be delivered because no one was home, we can resend it for $7. If you chose Insured Shipping, resending is free of charge.

Please note: Orders cannot be canceled. Once your order is placed, it is processed immediately. If you wish to cancel your purchase, you can only do so through our returns process within 14 days of receipt, in accordance with our returns policy.

Contact Us
For questions or comments, please send an email to info@selvenne.com