Shipping policy

Last updated: November 4, 2026

Free Shipping on Every Order

All orders placed on evylen.com ship completely free of charge. No minimum order value. No promo code needed. Free shipping is applied automatically at checkout.

Processing Time

Orders are processed within 1 to 2 business days after payment confirmation. You'll receive an order confirmation email right after placing your order, and a shipping confirmation email with your tracking number once your order is on its way.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.

Estimated Delivery Time

Once shipped, most orders arrive within 5 to 9 business days.

Delivery times are estimates and start from the date of shipment, not the date of order. During high-demand periods, seasonal sales or holidays, delivery may take a little longer. Actual delivery may also vary depending on your location, carrier workload and other factors outside our control.

Multiple Packages

If your order contains several pieces, they may occasionally arrive in separate packages. You'll receive tracking information for each one.

Shipping Address

Please double-check your shipping address at checkout. Your order is prepared for shipment right after it's placed. Need to update it? Contact us at support@evylen.com as soon as possible. Once your order has been processed or shipped, we're unable to change the address. Evylen cannot be held responsible for orders delivered to an incorrect or incomplete address provided at checkout.

Import Duties and Taxes

Depending on your country's regulations, your order may be subject to import duties or taxes. If any apply and are not included at checkout, they are the responsibility of the recipient.

Order Tracking

Every order includes free tracked shipping. Once your order ships, you'll receive a shipping confirmation email with your unique tracking number and a link to follow your package every step of the way.

Please allow 24 to 48 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.

You can track your order anytime here: https://evylen.com/apps/parcelpanel

If you haven't received a shipping confirmation within 3 business days of placing your order, contact us at support@evylen.com with your order number.

Discreet Packaging

Your privacy matters to us. Every Evylen order ships in plain, unmarked packaging. There's nothing on the outside that reveals what's inside. Only you will know.

Shipping Carrier

We partner with trusted shipping carriers to make sure your order arrives safely. The specific carrier may vary depending on your location and the shipping method available at the time of dispatch. Once your order reaches your country, your local delivery company takes care of the final stretch. Carrier information is included in your shipping confirmation email.

Delivery Issues

My tracking hasn't updated

Shipments may occasionally go a few days without a tracking update, particularly during transit between facilities. If your tracking hasn't updated for more than 10 business days, contact us at support@evylen.com and we'll look into it with the carrier for you.

My package shows delivered but I haven't received it

If your tracking shows your package as delivered but you haven't received it, please:

- Check with household members or neighbors who may have accepted it.
- Check your mailbox, porch, garage, building mailroom or anywhere else packages are usually left.
- Wait 24 hours, as carriers sometimes mark packages as delivered slightly before actual delivery.
- Contact your local delivery company using your tracking number and request a proof of delivery.

If you still can't locate your package, contact us at support@evylen.com within 7 days of the delivery date shown in tracking. We'll work with you and the carrier to resolve it. As packages marked as delivered fall under the carrier's responsibility, any reshipment or refund in these cases is at Evylen's sole discretion.

My package is lost in transit

If your package hasn't arrived and tracking hasn't updated for more than 21 business days from the ship date, contact us at support@evylen.com. We'll open an investigation with the carrier. If your package is confirmed lost, we'll reship your order free of charge. If a reshipment isn't possible, we'll issue a full refund.

My package arrived damaged

If your order arrives damaged, contact us at support@evylen.com within 7 days of delivery with your order number and photos of the damaged item and the packaging. We'll offer a suitable solution, such as a replacement, at no additional cost to you. See our Refund policy for details: https://evylen.com/policies/refund-policy

Order Changes and Cancellations

Your order is prepared for shipment right after it's placed, so we're unable to change or cancel orders once they've been placed. If something isn't right once your order arrives, our Refund policy explains your options, including our Right Size Promise: https://evylen.com/policies/refund-policy

Contact Us

For any shipping-related questions, reach out anytime:

Email: support@evylen.com

We aim to respond to all inquiries within 1 to 2 business days.